FAQ
Shipping
Yes, we do - If you select next day delivery before 1.00 pm. Monday to Friday only.
Yes, all orders through our website are sent tracked, you will recieive an email with carrier tracking information.
This will depend on the service used, estimated delivery is 2-5 working days. Priorty / Express Service is usally 1 working day.
The vast majority of orders will be sent via Royal Mail or DPD depending on the dimensions of your parcel.
No, we are currently unable to ship abroad at this time, we hope to again in the future.
Returns & Refunds
Yes, as long as its returned back to us unused and in original packaging within 60 days of purchase for more info see our returns and refunds page.
Returns postage and packaging costs should be met by the buyer unless the item is either damaged or faulty. If goods are damaged or faulty please notify us by email to enable us to issue you with a pre-paid returns label.
This can take up to 14 days, you will be refunded via the same method of payment,
Should your product(s) arrive damaged by the carrier or faulty, we will either issue a replacement or refund your item(s) free of charge for you.
Miscellaneous
Yes, we provide fully itemised VAT invoices with VAT separately displayed. - these are sent both in the package or attached via email (check spam / junk folder encase its gone in there).
All major credit and debit cards as well as Paypal.
We operate a fast despatch system, once it is in the system we cannot cancel.
We operate a fast despatch system, once it is in the system we are unable to edit, always take care when inputting information.